1. Our Promise
30-Day Money-Back Guarantee — If you're not satisfied with any paid tier, we'll refund your subscription in full within 30 days of purchase. No questions asked.
2. Eligibility
You are eligible for a full refund if:
- You request a refund within 30 calendar days of your initial subscription payment
- Your account is in good standing (no violations of our Acceptable Use Policy)
- You have not previously received a refund for the same tier
3. How to Request a Refund
To request a refund:
- Email billing@chrysalinks.co.za with your account email and reason for refund
- Our team will review your request within 2 business days
- Upon approval, your refund will be processed within 5–10 business days
- You will receive a confirmation email when the refund is issued
4. Refund Details by Tier
| Tier | Monthly Price | Refund Window | Refund Amount |
|---|
| FREE | R0 | N/A | N/A — no payment required |
| Goal-to-100 | R197/mo | 30 days from payment | 100% of most recent payment |
| Goal-to-1K | R497/mo | 30 days from payment | 100% of most recent payment |
| Goal-to-10K | R997/mo | 30 days from payment | 100% of most recent payment |
5. What Happens After a Refund
- Your subscription will be cancelled immediately
- You will lose access to paid features at the end of your current billing period
- Your website will be converted to a FREE tier (if applicable) or taken offline after 30 days
- Your data will be retained for 30 days, after which it may be deleted
6. Non-Refundable Items
The following are not eligible for refund:
- Domain registration fees (R249/year) — processed through third-party registrars
- Email hosting fees (R97/year) — processed through third-party providers
- One-time services already delivered (e.g., custom design work)
- Referral rewards or partner commissions already paid out
7. Late or Failed Payments
- If payment fails, you will be notified via email
- You have a 7-day grace period to update your payment method
- After 7 days, your account will be downgraded to the FREE tier
- No refund is due for involuntary downgrades due to failed payment
8. Chargebacks
If you initiate a chargeback with your bank instead of contacting us:
- Your account will be suspended immediately pending investigation
- We will provide evidence of the transaction to your bank
- If the chargeback is found to be fraudulent, your account may be permanently terminated
- We encourage you to contact us first — we're committed to resolving issues fairly
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be communicated via email or a notice on our website. The refund policy in effect at the time of your payment will apply to that payment.
10. Contact
For refund requests or billing questions: